# PetnPony Customer Damage Report

## Received a damaged item? We're sorry.

At Pet n Pony, we take great care in packaging every order — but occasionally things don't arrive in perfect condition. If your product has been damaged in transit or arrived faulty, please complete the form below and our team will be in touch to resolve it as quickly as possible.

To help us process your report efficiently, please have the following to hand:

-   Your order number
-   A description of the damage
-   Photos of the damaged item and packaging (where possible)

We aim to respond to all damage reports within **2 business days**.

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> Source: [Pet n Pony](https://petnpony.co.uk/pages/petnpony-customer-damage-report)