Saddle Return Procedure

We hope you are happy with the delivery of your new saddle. We have taken great care to ensure your saddle arrives in perfect condition. If you notice any faults or damage caused during delivery, please take photos and email them to support@petnpony.co.uk as soon as possible, and no later than 14 days after receiving your saddle. Please note that every saddle is quality checked before shipment.

If you need to return the saddle, you have 30 days to do so according to our returns policy. The saddle must be returned in its original condition with all tags still attached. Saddles showing any signs of use will not be accepted.

The following issues will prevent a saddle from being refunded:

  • Dirt marks or horse hair on the saddle

  • Damage to screws caused by changing the gullet

  • Removal of any tags from the saddle

  • Damage to the girth straps from girthing the saddle

  • Dents or marks from using the saddle

Thank you for understanding. If you have any questions or concerns, please get in touch with our team.

Saddle return faults

Returning Your Item

You can send your item back to us using any postal or courier service you prefer.

Please note that you are responsible for the cost of returning items unless the product is faulty. Wherever possible, we recommend keeping proof of posting. Pet N Pony cannot take responsibility for items lost in transit until they reach our returns address.

If you are returning an item because it arrived faulty or damaged, please contact us first to confirm postage costs. We will either cover the cost of returning the product or provide you with a pre-paid postage label. If we are not notified about the return postage, we will refund up to a maximum of £5 only.

Pre-Paid Returns Label

Save money by using Royal Mail drop-off points to return your order. We can send you a pre-paid label for £15, which will be deducted from your refund. To request a label, please email support@petnpony.co.uk with your order number and the subject line “Saddle return label request.”

Returns Address

Pet N Pony
49-51 Dragonville Ind. Park
Dragon Lane
County Durham
DH1 2XU

Exchange an Item

If you want to exchange your item for another from our range, a different size, or for any other reason, you can do so within 30 days of receiving it. The item must be in perfect condition and include all original packaging.

Once we receive your exchange item, we will send your replacement. The time this takes depends on stock availability.

If you have any questions about exchanges, please contact our web sales team on 0191 384 0900.

Guarantee

Some products come with a 12-month manufacturer’s guarantee, starting from the date you receive the item. This applies as long as the product is used following the manufacturer’s guidelines and normal wear and tear.

If you have any questions about guarantees, please ask your Pet N Pony sales consultant when ordering.

If there is any dispute or uncertainty about a product’s eligibility for replacement or refund under guarantee, Pet N Pony may send the item back to the manufacturer for assessment. Please allow up to 30 days for the process.

This guarantee is in addition to your statutory rights.

If you have any further questions, feel free to contact Pet N Pony on 0191 384 0900.