Delivery Information

PetnPony Delivery

At Pet N Pony, we dispatch all orders via DHL, ParcelForce*, DPD* or Royal Mail, with delivery usually taking 1 to 3 working days after dispatch. Please keep in mind that weekends and Bank Holidays may cause slight delays. (*upgraded delivery option)

If you request for your parcel to be left in a safe place or with a neighbour, that’s no problem, but please be aware this is at your own risk and we are unable to make claims for lost deliveries in these cases.

If you experience any issues with your delivery, such as it arriving lost, stolen or damaged, please contact us within 14 days of delivery so we can help. Unfortunately, we cannot process claims if we are notified after this 14-day period.

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Heavy Fish Tank & Cabinet Delivery (Kerbside)

Heavy fish tanks and cabinets are delivered via a kerbside delivery service at a cost of £45.00. Once your order has been placed, we will contact you to arrange a suitable delivery date. The courier will also contact you on the day of delivery to confirm arrival.

Please note that this is a kerbside delivery only. Items will not be carried into the property. Due to the size and weight of these products, we strongly recommend that two people are available to receive and move the delivery safely once it arrives.

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Saturday Delivery

Sometimes the courier will deliver on Saturdays at no extra cost. This service depends on your local distribution hub and cannot be guaranteed.

For deliveries, we usually require a signature. However, if you would like your parcel left without a signature, you can authorise this by entering a request in the Delivery Notes box at checkout. Please be aware that if your parcel goes missing after being left, Pet N Pony cannot accept responsibility. Make sure you ask for your parcel to be left in a safe and secure place.

Alternatively, you can ask us to leave your parcel with a neighbour if you are not home or provide an alternative delivery address such as your workplace or a friend or relative.

Please note that free shipping on orders over £49 does not cover any additional shipping costs added to your order.

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Overseas Orders

We are happy to provide quotes for shipping orders overseas. Postage costs are charged at cost, with a minimum charge of £4.99.

The total cost depends on the value, weight, and size of your parcel.

Please be aware that any VAT or customs duties will need to be paid to customs before you receive your parcel. These charges are not included at checkout.

Once we receive your order, we will send you a shipping quotation and wait for your confirmation before proceeding.

Please note that it is your responsibility to pay any import duties. If you are unsure, please contact your local customs office in your country for information.

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Important Notices

• If an item is not delivered and is returned to sender due to a customer error, a surcharge of at least £10 may be deducted from your refund or added to any re-posting costs.

• If an order is cancelled after the item has been dispatched, a surcharge of at least £10 may be deducted from your refund.

• Free delivery applies only to UK mainland orders under 29kg and subject to certain criteria.

• Please double-check your delivery address and ensure that someone will be available to receive your order.

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Customs and Duty

Customers are responsible for importing products into their country and must comply with local regulations. Any customs clearance fees or charges are the responsibility of the customer.