Delivery Information
PetnPony Delivery
At Pet N Pony, we dispatch all orders via DHL, ParcelForce*, DPD* or Royal Mail, with delivery usually taking 1 to 3 working days after dispatch. Please keep in mind that weekends and Bank Holidays may cause slight delays. (*upgraded delivery option)
If you request for your parcel to be left in a safe place or with a neighbour, that’s no problem, but please be aware this is at your own risk and we are unable to make claims for lost deliveries in these cases.
If you experience any issues with your delivery, such as it arriving lost, stolen or damaged, please contact us within 14 days of delivery so we can help. Unfortunately, we cannot process claims if we are notified after this 14-day period.
| Delivery Method | Notes | Price |
|---|---|---|
| Free Delivery | Orders over £49.00, under 29kg & 1m UK Mainland only | £0.00 |
| Small Parcel Delivery | Orders under 3kg | £3.50 |
| Standard Delivery | Orders up to 29kg | £4.99 |
| Express Delivery (1-3 Days) | Under 29kg UK Mainland only | £5.99 |
| Heavy Delivery | 29kg - 44kg | £7.99 |
| Over 45kg Delivery | 45kg - 59kg | £12.99 |
| Over 60kg Delivery | 60kg - 74kg | £19.99 |
| Over 75kg Delivery | Please call 0191 384 0900 | £24.99 |
| Small Packet Highlands/Islands/NI | Under 2kg | £3.50 |
| Highlands & Islands | Up to 29kg | £9.95 |
| Highlands & Islands Heavy | 30kg - 59kg | £19.95 |
| Northern Ireland | BT Postcodes under 28kg | £8.50 |
| Northern Ireland Heavy | BT Postcodes over 29kg | £16.95 |
| Oversize Parcel Delivery | Item over 1m | £9.99 |
| Oversize Heavy Parcel | Item over 1m & 29kg+ | £14.99 |
| Channel Isles Economy | Under 29kg | £14.99 |
| Channel Isles Small Packet | Under 2kg | £3.95 |
Saturday Delivery
Sometimes the courier will deliver on Saturdays at no extra cost. This service depends on your local distribution hub and cannot be guaranteed.
For deliveries, we usually require a signature. However, if you would like your parcel left without a signature, you can authorise this by entering a request in the Delivery Notes box at checkout. Please be aware that if your parcel goes missing after being left, Pet N Pony cannot accept responsibility. Make sure you ask for your parcel to be left in a safe and secure place.
Alternatively, you can ask us to leave your parcel with a neighbour if you are not home or provide an alternative delivery address such as your workplace or a friend or relative.
Please note that free shipping on orders over £49 does not cover any additional shipping costs added to your order.
Overseas Orders
We are happy to provide quotes for shipping orders overseas. Postage costs are charged at cost, with a minimum charge of £4.99.
The total cost depends on the value, weight, and size of your parcel.
Please be aware that any VAT or customs duties will need to be paid to customs before you receive your parcel. These charges are not included at checkout.
Once we receive your order, we will send you a shipping quotation and wait for your confirmation before proceeding.
Please note that it is your responsibility to pay any import duties. If you are unsure, please contact your local customs office in your country for information.
Important Notices
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If an item is not delivered and is returned to sender due to a customer error, a surcharge of at least £10 may be deducted from your refund or added to any re-posting costs.
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If an order is cancelled after the item has been dispatched, a surcharge of at least £10 may be deducted from your refund.
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Free delivery applies only to UK mainland orders under 29kg and subject to certain criteria.
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Please double-check your delivery address and ensure that someone will be available to receive your order.
Customs and Duty
Customers are responsible for importing products into their country and must comply with local regulations. Any customs clearance fees or charges are the responsibility of the customer.