Delivery Information

PetnPony Delivery

Christmas Cut Off Date:

Friday 20th is the last day for guarenteed delivery before Christmas 2024

Dispatch is by Parcel Force or Royal Mail and takes 1-3 working days after dispatch. Please remember to take Bank Holidays and weekends into consideration. If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries. If there are any issues with your delivery (lost,stolen or Damaged on delivery) we need to be notified within 14 days of delivery. Failure to notify us within the 14day period will result in no claim being made.

Saturday Delivery

Occasionally Parcel Force or Royal Mail will deliver on Saturdays at no extra cost.  This services is dependent on your local distribution hub so can’t be guaranteed.

For Parcel Force and Royal Mail Deliveries we would normally require a signature. If however, you wish your parcel to be left without a signature, you may authorise us to do so by entering this request in the Delivery Notes box at the Check Out. If the parcel should go missing, once it has been delivered, Pet N Pony could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place.

Alternatively you could request we leave with a neighbour if you are not in, or state an alternative delivery address such as your work address, friend or relative.

Please note - Free shipping on orders over £49.00 does not account for the price of shipping added onto any order.

Overseas orders

We are pleased to quote for exporting orders overseas. Postage is charged at cost, (minimum £4.99).

The cost is dependant on the value, weight and volume of your parcel.

The VAT element will need to be paid to customs before you take delivery of your parcel. you have not been charged this at checkout.

We will send you a quotation for the delivery cost upon receipt of your order, and will await your confirmation to proceed.

Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.

Notice:

Items that are not delivered and returned to sender due to customer error may result in a surcharge of minimum £10 from any refunds/re-posting.

Items that are cancelled after the item has been dispatched may result in a surcharge of minimum £10 from any refunds.

Free Delivery subject to criteria. UK Mainland only under 29kg

Please ensure you check your delivery address is correct and that you or someone else will be available to take delivery of orders. 

CUSTOMS AND DUTY

The customer is responsible for the importation of products into their country and must obey the regulations set by that country.  Additional charges for customs clearance are the customers’ responsibility.