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Delivery Information

PetnPony Delivery

Dispatch is by DPD or Royal Mail and takes 2-5 working days after dispatch. Please remember to take Bank Holidays and weekends into consideration. If you request the parcel is left somewhere this is at your own risk and claims can’t be made for lost deliveries. If there are any issues with your delivery (lost,stolen or Damaged on delivery) we need to be notified within 14 days of delivery. Failure to notify us within the 14day period will result in no claim being made.

Delivery Method



Free Delivery

Orders over £49.00 Weighing less than 29kg and under 1metre in length UK Mainland only


Small Parcel Delivery

Orders weighing less than 3kg


Standard Delivery

Orders weighing up to 29kg


Express Delivery - 1-3 Days

*Weighing less than 29kg UK Mainland only


Heavy Delivery

Orders weighing 29kg - 44kg


Over 45kg Delivery

Orders Weighing 45kg - 59kg

Over 60kg Delivery Orders Weighing 60kg - 74kg £19.99

Over 75kg Delivery

please get in touch - 0191 384 0900

Small Packet Highlands, Islands & NI Orders Weighing Under 2kg £3.50

Highlands & Islands

Orders weighing up to 29kg


Highlands & Islands Heavy

Orders Weighing 30kg - 59kg

Northern Ireland Postcodes Starting BT weighing under 28kg £8.50
Northern Ireland Heavy Postcodes Starting BT weighing over 29kg £16.95
Oversize Parcel Delivery if the size of the item in your basket is over 1m £9.99
Oversize Heavy Parcel Delivery if the size of the item in your basket is over 1m £14.99
Channel Isles Economy Orders Weighing Under 29kg £14.99
Channel Isles Small Packet Orders Weighing Under 2kg £3.95


Saturday Delivery

Occasionally DPD or Royal Mail will deliver on Saturdays at no extra cost.  This services is dependent on your local distribution hub so can’t be guaranteed.

For DPD and Royal Mail Deliveries we would normally require a signature. If however, you wish your parcel to be left without a signature, you may authorise us to do so by entering this request in the Delivery Notes box at the Check Out. If the parcel should go missing, once it has been delivered, Pet N Pony could not accept any responsibility for the loss, so please ensure you ask for the parcel to be left in a secure place.

Alternatively you could request we leave with a neighbour if you are not in, or state an alternative delivery address such as your work address, friend or relative.

Please note - Free shipping on orders over £49.00 does not account for the price of shipping added onto any order.

Overseas orders

We are pleased to quote for exporting orders overseas. Postage is charged at cost, (minimum £4.99).

The cost is dependant on the value, weight and volume of your parcel.

The VAT element will need to be paid to customs before you take delivery of your parcel. you have not been charged this at checkout.

We will send you a quotation for the delivery cost upon receipt of your order, and will await your confirmation to proceed.

Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.


Items that are not delivered and returned to sender due to customer error may result in a surcharge of minimum £10 from any refunds/re-posting.

Items that are cancelled after the item has been dispatched may result in a surcharge of minimum £10 from any refunds.

Free Delivery subject to criteria. UK Mainland only under 29kg

Please ensure you check your delivery address is correct and that you or someone else will be available to take delivery of orders. 


The customer is responsible for the importation of products into their country and must obey the regulations set by that country.  Additional charges for customs clearance are the customers’ responsibility.